FAQs, Support, and Troubleshooting

A curated list of most commonly asked questions.

27 articles in this collection
Written by Tricia Huebner, Adam Traub, and Jordyn Irigoyen

Contacting Support

We’re here whenever you need us—here’s how to get in touch.

Written by Jordyn Irigoyen
Updated over a week ago

My Account

Updating Your Payment Information

Reach out to us if you need to update your payment information at any time.

Written by Jordyn Irigoyen
Updated over a week ago

Updating Your Account Information

Reach out to us if you need to update your account info (email, mailing address, phone number, etc.) at any time.

Written by Jordyn Irigoyen
Updated over a week ago

How do I cancel my Program?

Written by Adam Traub
Updated over a week ago

The HUB

What devices can I use the HUB on?

Written by Jordyn Irigoyen
Updated over a week ago

What kind of files can I share with my Coach through the HUB?

Written by Jordyn Irigoyen
Updated over a week ago

Can I use the HUB with Google Drive, Dropbox, etc?

Written by Jordyn Irigoyen
Updated over a week ago

What file formats are the EMyth Coaching Program materials in?

Written by Adam Traub
Updated over a week ago

Is the HUB secure?

Written by Jordyn Irigoyen
Updated over a week ago

Do you share my information with third parties?

Written by Jordyn Irigoyen
Updated over a week ago

How do I request that my data be deleted?

Written by Jordyn Irigoyen
Updated over a week ago

General Support and FAQs

Glossary of Terms

All the terms and definitions you need to understand the content of your EMyth Coaching Program.

Written by Tricia Huebner
Updated over a week ago

Upgrading or Making Changes to Your Coaching Program

Need to make a change? Here’s how.

Written by Adam Traub
Updated over a week ago

Troubleshooting Audio/Video Issues in Coach Calls

Connect with us if you have technical difficulties on your Coach calls.

Written by Jordyn Irigoyen
Updated over a week ago

How long will it take to work through the whole Program?

Written by Adam Traub
Updated over a week ago

Can I email my work to my Coach instead of uploading it to the HUB?

Written by Jordyn Irigoyen
Updated over a week ago

Can I invite my partners or employees to access the HUB?

Written by Adam Traub
Updated over a week ago

Are the Program materials available in any languages other than English?

Written by Adam Traub
Updated over a week ago

Is the HUB interface available in any languages other than English?

Written by Adam Traub
Updated over a week ago

Can I download all the Program materials at once?

Written by Adam Traub
Updated over a week ago

What if I accidentally delete something from the HUB?

Written by Jordyn Irigoyen
Updated over a week ago

I was an EMyth client in the past. Can I get access to the new and improved Coaching Program materials?

Written by Tricia Huebner
Updated over a week ago

I’m having trouble with the HUB.

Written by Jordyn Irigoyen
Updated over a week ago

I’m having trouble opening my worksheet.

Written by Jordyn Irigoyen
Updated over a week ago

Can I share the EMyth materials I have access to with anyone outside of my company or aside from my Coach?

Written by Tricia Huebner
Updated over a week ago

How do I give EMyth feedback on the Program and HUB?

Written by Jordyn Irigoyen
Updated over a week ago

What happens to my documents in the HUB if I stop Coaching?

Written by Jordyn Irigoyen
Updated over a week ago